appointments, attendance & cancellations

For Patients

Referrals

To access Medicare rebates for a consultation with a specialist cardiologist, a referral from your GP (which is valid for 12 months ) or your Specialist ( which is valid for 3 months ) is required.

If you have no valid referral to see the specialist , you will be liable for the entire payment of services.


You do not need a referral to see our practice GP.

Making Appointments

A copy of that referral needs to be provided to the clinic so that it can be reviewed and an appropriate appointment will be organised. Sometimes, we may need to organise investigations prior to your appointment with the specialist.


A referral is not required to see our GP at the POTS MDA clinic.  Please talk to our staff if you would like to book an appointment at this clinic.


A request for an urgent appointment will be triaged by our specialist and given priority.


For all new patients – Upon confirmation of your appointment, you will receive a link to access your patient portal where you will be required to complete a new patient information form prior to your appointment.

Attending Clinics

If this is your first time to our clinic, please arrive 15 minutes early to ensure all new patient details are confirmed.


Please bring your Medicare card, concession cards and private health insurance card to all your appointments.


Please bring along your medications and relevant investigations to your appointment.

Cancellation of Appointments

Please contact the clinic to cancel any appointments you are unable to attend. This will help us reduce waiting times and ensure other patients can be seen.

Billing Policy

Integral Healthcare is a private specialist clinic and we do not routinely Bulk Bill and payment in full is required on the day of service. Payments can be made by Cash, EFTPOS or Credit Card.


All Medicare accounts will be lodged online at the time that full payment is received. The rebate will be deposited into the patient’s account within 24 hours.

Patient Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Access to personal records

A release of information from your personal record may be provided to you on written request to the clinic. Please include the following information on your request :

  • Your name and address
  • Health information required
  • How you would like to receive this information
  • If you authorise a person or organisation to access your records on your behalf

Please be aware that there will be an administrative charge to this.


Please also be aware that legislation may prevent some information being disclosed to you, particularly if it is felt to be detrimental 

to your care. An explanation will be provided to you under these circumstances.


Only you or another person you have authorised, such as a legal guardian or authorised representative can make the request.

Complaints

Integral Healthcare Doctors and Staff are passionate about providing exceptional service and healthcare.

Patient wellbeing is our utmost priority, and we strive to learn and improve our services to provide outstanding care.


If you feel we can improve on any aspect of our service, please speak to your treating doctor or the practice manager. We will always appreciate your feedback.


Email : admin@integralhealthcare.com.au

Phone : 8317 5300

(08) 8317 5300